It’s got a hell of a datacenter.

https://www.switch.com/las-vegas/

From LA to Vegas. Took the servers down end of business one night, drove it all night, installed it and got it back online before start of business the next day.

In the middle of something 200tb for my Plex server going from a 12 bay system to a 36 LFF system. But I’ve also literally driven servers across the desert because it was faster than trying to move data from one datacenter to another.

Fucking tech solutions to a manager problem. The manager should care about the metrics of wait time and client satisfaction.

If waits are low and satisfaction is high. Then who gives fuck all about what techs do in between calls.

Metrics like calls per tech or average length of calls could be used to better understand tech efficiency. Or even rings before pickup. A good pbx can help ensure calls are relatively equally spread between techs. This helps keep one tech from over working for another slacking off. You can have utilization goals so that you aren’t under or over staffed (I’m of the opinion that a techs utilization should be roughly 75-80% and they should have downtime in their shifts to prevent burnout.)

It’s stupid, inhumane, and impossible to expect an employee to track, bill, and work 100% of their shift.

Why would we need open source instead of just removing drm?

Most people aren’t going to compile old games for new hardware. That’s not an easy task.

Abandonware is a thing, and there are some websites dedicated to it. GOG has done some great stuff releasing drm free games. So long as we have drm free, we can always build emulators to run what can’t natively run on modern systems.